WEBINAR: What If Disney Ran Your IT Operation?

If someone were to describe an experience as “Disney-like,” most people would understand or at least be able to create a mental picture of what that is. So, how many people would describe their experience with information technology (IT) as being Disney-like?

Probably not many, if any. In this webinar, the facilitator will explore some of the key concepts behind what it takes to create a unique and memorable customer experience with consistency and how you can take those tried and true techniques from Disney and use them to succeed with IT.
• Recognize key principles that Disney employees utilize to consistently "create happiness” at Disney theme parks.
• Describe what it means to create a unique customer experience in the area of IT.
• Identify practical implementation suggestions health care leaders can use raise the bar of customer service within their IT operations.

Target Audience 
CEO, CFO, COO, CNO, CIO, IT managers, IT staff  

Speaker 



Phil Stravers, partner and executive vice president of strategy and market development at ICE Technologies, Inc. has been in consulting and management roles within the information technology industry for more than 25 years and has spent more than 20 years helping hospitals and clinics “make IT work better.” Stravers has had the opportunity to act as an interim CIO for numerous hospitals that has resulted in a unique perspective on their challenges and associated solutions. Stravers enjoys sharing lessons learned and frequently presents at various hospital associations, Healthcare Information and Management System events and health care boardrooms all over the country.
When
3/28/2017 1:00 PM - 3/28/2017 2:00 PM
Where
Webinar
United States

Program


Tuesday, 28 March 2017

 
3/28/2017 1:00 PM
Time
1:00 PM - 2:00 PM
3/28/2017 1:00 PM
3/28/2017 1:00 PM
Time
1:00 PM - 2:00 PM
3/28/2017 1:00 PM

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